How to correctly manage a data loss

Customers often hear from the manufacturers that data is unrecoverable once they are lost in these complex storage systems. Saying that often follows bad advices or even that some manufacturer technicians have tried to fix the problem themselves. Ontrack has proven differently. 
Right disaster plans, routines, skills and assist from professional data recovery expertise with best competence, tools and knowhow will be decisive to recover data from HP EVA storage systems

How will Ontrack assist you?

For urgent help our customer service is available globally 24/7/365.

All our laboratories will have needed competence to give you the best first aid actions to reduce your data loss situation.

Ontrack engineers will determine the necessary procedures to recover the lost data. The recovery can be done virtually in any type of storage system.

The storage media will be analyzed and the customer will be provided a report which includes estimate of the second phase services delivery time and cost.

The second phase of the service consists of the data recovery work either remotely or in a Ontrack laboratory.

Call us +971 4 275 7433 Request your free consultation and quote

We recover data from these systems:

HP Storage P6500 EVA
HP Storage P6550 EVA
HP Storage P6300 EVA
HP Storage P6350 EVA
HP StorageWorks 8400 Enterprise Virtual Array (EVA8400)
HP StorageWorks 6400 Enterprise Virtual Array (EVA6400)
HP Storage Works 6000 Enterprise Virtual Array (EVA6000)

Case study: HP Storage Works EVA (Enterprise Virtual Array) 6000

Due to a natural disaster, the storage system was flooded and could not be accessed anymore.
Business critical was SQL database files as well as employee information.

Learn more about this case

In this case 80 hard disks contained 18 virtual RAID volumes configured with both VRAID 1 and VRAID 5 arrays.
To find out exactly how the EVA system was designed, we had to acquire identical hardware. We set them up in various configurations to find out how custom EVA file system structures are built as these define how the data is distributed within the drives.

After almost six weeks of extensive development, reengineering and recovery work, the project was successfully completed. By using the newly created tools, we were able to recover four terabytes of sensitive SQL database files (almost 90 per cent of the data lost due to the flood).

Tips to avoid data loss situations

  • Power off – it’s important to power down in a controlled way to ensure that backup and maintenance routines starts on a corrupted system.
  • Never replace a defect disk with a disk that has been used in another system. Always erase a second hand disk before use.
  • If you hear suspicious sounds, power off immediately. Such a system will crash completely after a while.
  • Always backup before you change system settings, or switch hardware or software.
  • Mark all hard disks positions in the system before anyone are removed from the system.
  • If you experience a system crash in a rebuild mode, do not run more rebuild sessions.
  • Don’t run tools like CHKDSK or fsck and neither defragment potentially defective disks. Please note that you can be asked!
  • Call Ontrack for help.
  • Don’t try to use software if you experience trouble afte a power outage.
  • If data is lost, calm down and think clear. Take notes on what happened and what you do. This is vital information our experts will ask for in the first call.
  • Remember that repair tools are designed to make your system stable. Such tools can work on single defective hard disks but on RAID you can create unrecoverable changes.