Ontrack revolutionizes the decryption process
The new method, called decryption-on-the-fly, has been developed by our R&D department and has dramatically reduced decryption timeframes for hard drives. The procedure only scans the part of the drive where data is stored; a higher volume of data is imaged and decrypted in less time, with better and faster results for the customer.Call us +971 4 275 7433 Request your free consultation and quote
How does the recovery of encrypted data work?
Our engineers have the necessary experience and know-how to recover data encrypted with the most popular encryption software (BitLocker, SafeBoot, CheckPoint among others).
Software encryption adds complexity to the recovery, but does not prevent it. It will be necessary to provide the user key, password, pass-phrase or key file for the encryption software. In some cases, companies use a challenge/response method.
If company policies do not allow the credentials to be provided Ontrack will recover the data anyway with standard processes and will copy the contents to a new backup device. The data will be returned still encrypted and the authorized personnel will be able to access with their credentials.
However, if Ontrack is denied access to the encryption credentials, it will not be possible to provide a list of recoverable files and to perform an evaluation of the integrity of the data.
Important: in case of CryptoLocker malware encryption you should contact our Customer Service directly.
Most common encryption softwares
See below a few examples of supported encryption softwares and the information required to decrypt the files. If your software is not listed, please contact our data recovery specialists.
|Software||What to provide to assist recovey|
If username and password are not available you should be able to provide an alternative username capable of generating a Challenge code, and a contact that can generate a Response code for authentication.
Please note: Pointsec allows an ‘authentication on response’ configuration so the administrator’s password is not strictly necessary. Ontrack can use the Pointsec administrator’s username and authentication (or Challenge) code and provide a Response code.
During the Challenge/Response authentication procedure we will need to be on the phone with your IT department as the information needs to be entered immediately.
It is possible to use the restore key (example: F:\RecoveryKey.bek) or send the Key Package with the device or via email. The Key Package is necessary only when the keys or the drive are missing or damaged.
Please note: less recent versions of Guardian Edge use a Challenge/Response method for safe access.