From simple to complex situation

From initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple to the most complex and catastrophic.


Step 1: Free phone consultation

During your first phone consultation, Ontrack initiates the process by assessing your data loss situation to determine the best and most cost-effective data recovery solution. We provide an overview of the data recovery process including service-level options, and review pricing options including a fixed, nominal evaluation fee and a price range for data recovery services.

Step 2: Evaluation

Ontrack provides you with comprehensive evaluation results before you decide to proceed with your data recovery. This transparent process enables you to make an informed decision and includes:

  • Use Ontrack Online Verifile to verify the result of the evaluation process
  • Analyzing media and damage to determine the condition of data
  • Providing a guaranteed fixed price for data recovery service along with a recovery service authorization form

Step 3: Data recovery service

Upon receipt of the signed Data Recovery Service Authorization Form, engineers perform the recovery using hundreds of proprietary tools.

Step 4: Project completion

Once the recovery is complete, Ontrack provides the following:

  • Delivery of recovered data on external USB hard drive
  • The timely return of recovered data based on the selected service level
  • Simple instructions on how to access recovered data
  • World-class customer service and technical support staff available for assistance

Start recovering your data!

Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us +971 4 275 7433

DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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